At JLouren, every piece is prepared with care, and we want you to be satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible so we can review your request according to the terms below.

Returns

We accept eligible returns within 7 days of delivery (based on your tracking information).

• Please request your return within 7 days of receiving your order.
• Once approved, items must be shipped back within 7 days.
• If your order arrives in multiple packages, the return window begins once the final package is delivered.

A return request is subject to review and approval by JLouren. Submitting a return request does not automatically guarantee approval.

Standard returns are intended for eligible items that meet the requirements of this policy. A change of mind or change in personal circumstances does not, by itself, qualify an order for a return.

Examples include, but are not limited to:

• No longer needing the item.
• A planned event or occasion being cancelled, postponed, or already having passed.
• Purchasing an item for an event or occasion that is no longer taking place.
• Changing your personal preference after placing the order.
• Deciding that you no longer want the item.
• Finding another item or product that you prefer.

Sizing or fit concerns are addressed separately in our Sizing Guide below and do not automatically qualify for a return.

Return Eligibility

To be eligible, items must be:

• Unworn and unused
• In original condition with tags attached
• In original packaging (with SKU label)
• Accompanied by proof of purchase

Meeting the above condition requirements does not, by itself, guarantee that a return will be approved. The stated reason for the return must also qualify under this policy.

Items that don’t meet these conditions may be subject to a 20% restocking fee or may not be accepted.

Non-Returnable Items

Some items are not eligible for returns due to hygiene and safety reasons, including:

• Bodysuits
• Swimwear
• Intimates / Lingerie
• Final sale items
• Gift cards

Damaged, Defective, or Incorrect Items

Please check your order upon arrival.

If your item arrives damaged, defective, or incorrect, kindly email us within 48 hours at support@jlouren.com with your order number and clear photos showing the issue.

We’ll review the reported issue and determine the appropriate resolution based on the circumstances and this policy.

If the item is confirmed to be defective, damaged upon arrival, or incorrectly supplied by JLouren, we’ll provide the appropriate resolution and cover the applicable return shipping costs.

Return Shipping

• Return shipping costs for approved standard returns are the customer’s responsibility.
• Original shipping fees are non-refundable.
• If the item is confirmed to be defective, damaged upon arrival, or incorrect, JLouren will cover the applicable return shipping costs.

Refunds

Once your return is received and inspected:

• Processing typically takes 5–7 business days.
• If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or card provider to complete the transaction.

A refund will only be issued after the returned item has been received and successfully reviewed according to this policy.

Exchanges

We currently don’t offer direct exchanges.

If you’d like a different item, simply place a new order once your return has been approved.

Sizing Guide

We want you to feel comfortable and confident in your JLouren pieces, so we recommend checking the size chart carefully before placing your order.

Please keep in mind:

• 
  Our sizing is based on measurements provided by our suppliers.
  
• 
  A 1–2 cm variation in measurements may occur.
  
• 
  Fit can also vary depending on body shape, proportions, and personal preference.
  

Because of these natural variations, we’re unable to accept returns or refunds simply because an item feels too tight, too loose, or does not fit as expected after you receive it. We kindly encourage you to review the size chart before ordering to help you find the best fit.

If you're unsure which size would be most suitable for you, we're always happy to help! Feel free to contact us before placing your order, and our team will be glad to assist you with your size selection.

If you receive a size that is different from the size you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the item and size label. We'll be happy to review the issue and assist you according to our Damaged, Defective, or Incorrect Items policy.

How to Start a Return

To begin your return, please email:

support@jlouren.com or message us through our contact page

Include the following:

• Your order number
• Reason for return
• Clear photos of the item
• Photo of the packaging with SKU label visible (this helps us process your return faster)

JLouren will review the information provided and confirm whether the request qualifies under this policy before providing return instructions.

Please do not ship an item back until your return request has been approved and return instructions have been provided by JLouren.

💌 A Gentle Note

As a small, growing brand, every order truly means a lot to us. We sincerely appreciate your understanding and support—it helps us continue creating pieces you’ll love.
If you have any questions at all, we’re always here to help.